TUGAS MENGADAKAN PENILAIAN DAN EVALUASI SERVICE EXCELENCE
1. NAMA RESTORAN : ES OYEN
2. ALAMAT : CIHAMPELAS BANDUNG
3. TANGGAL OBSERVASI : 08/ 08/ 2011
SEJAUH MANA PERUSAHAAN SUDAH MENERAPKAN RATER
| ITEM | BENTUK PENERAPAN |
| KEHANDALAN/ REALIBILITIES | Already applied |
| KEPERCAYAAN/ ASSURANCE | Already applied |
| TAMPILAN/TANGIBLE | Already applied |
| EMPATI/ EMPATHY | Not apply yet |
| KETANGGAPAN/RESPONSIVE | Not apply yet |
SEJAUH MANA PERUSAHAAN TELAH MELAKSANAKAN RATER
| ITEM | BENTUK PENERAPAN |
| KEHANDALAN/ REALIBILITIES | foods that was orderer up in a timely manner |
| KEPERCAYAAN/ ASSURANCE | waiter gives advice to guests about the menu to be ordered |
| TAMPILAN/TANGIBLE | waiters wear uniforms clean and tidy, the restaurant is also quite clean and comfortable |
| EMPATI/ EMPATHY | restaurants do not provide complementary spices such as pepper or salt when the guest feel less salty foods |
| KETANGGAPAN/RESPONSIVE | servants are less responsive when guests need help |
Apa yang salah dalam implementasi CARE
| Cekatan | Antusias | Ramah | Empati |
| - | servants are less enthusiastic when guests come | less waiter smiles and friendly when guests do not need help | the waiter did not turn on the ac when guests feel the room temperature heat, until the guests asked |
Apa yang masih bisa diperbaiki
| Cekatan | Antusias | Ramah | Empati |
| - | servant should have been more enthusiastic in serving guests | servant should have been more friendly and always smiling to guests | servants should be more sensitive to the services to be provided to guests must be best to avoid guest complaints |
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